Palm Beach Athletic Complex ships online orders within the United States only. Orders are processed and shipped from within the United States. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we are unable to ship to the address provided, we will contact you using the information provided with your order.

Order Processing Time

Orders are processed within 1–3 business days after successful payment confirmation. Processing days are Monday–Saturday, excluding U.S. federal holidays.

Processing includes reviewing your order and preparing it for shipment. This time is separate from the carrier’s delivery time.

Order Cutoff Time

Our daily order cutoff time is 5:00 PM Eastern Time (ET).

Orders received before the cutoff enter the processing schedule that business day. Orders received at or after the cutoff, on Sundays, or on U.S. federal holidays enter the processing schedule on the next business day. Orders are not guaranteed to ship on the day they are placed.

Estimated Delivery Time

Standard delivery takes approximately 3–7 business days after processing. Including order processing, the estimated time from payment confirmation to delivery is 4–10 business days.

We use USPS, UPS, or FedEx, depending on the shipment and delivery address. Carrier delivery schedules may differ from our order processing schedule.

Delivery timeframes are estimates and are not guaranteed. Weather, holidays, carrier disruptions, and other circumstances may affect delivery.

Shipping Fees

We charge a flat shipping rate of $4.99 per order for eligible deliveries within the United States. This charge is displayed at checkout before you place your order.

Product prices include applicable sales tax. No additional sales tax is added at checkout.

Order Tracking

Once your order ships, we will send tracking information to the email address provided at checkout. You can use the tracking number to follow your shipment through the carrier’s website.

Tracking updates may not appear immediately after a shipping label is created.

Incorrect or Incomplete Shipping Addresses

Please review your shipping address carefully before placing an order, including any apartment or suite number.

If you notice an error, contact us as soon as possible. We will attempt to update the address before shipment, but changes cannot be guaranteed once an order has shipped.

If an incorrect or incomplete address causes a package to be returned, we will contact you to confirm the correct address and discuss reshipment. Any additional shipping charge will be disclosed and requires your agreement before we resend the order. If the address error was ours, we will cover the cost of correcting it.

Delivery Delays

If your shipment is delayed beyond the estimated delivery timeframe, please contact us with your order number. We will review the tracking information and work with the carrier to determine the shipment’s status.

A tracking delay does not necessarily mean a package is lost. If the investigation confirms that the shipment is lost, we will arrange a replacement shipment or a refund.

Lost, Damaged, or Incorrect Shipments

Lost or Missing Packages

If tracking shows that your package was delivered but you cannot locate it, please check the delivery address, nearby delivery locations, and with other members of your household.

If the package is still missing, contact us. We will investigate with the carrier and arrange a replacement shipment or refund when the shipment is confirmed lost.

Damaged or Incorrect Items

Please report damaged or incorrect items within 7 days of delivery. Include your order number and a description of the issue. We may request photos of the item and packaging to help us review the shipment.

For confirmed damaged or incorrect items, we will arrange an appropriate replacement or refund and cover any required return shipping. If the issue was our responsibility, the original shipping charge will also be refunded when the order is refunded.

Undeliverable or Returned Packages

If a package is returned to us as undeliverable, we will review the reason with the carrier and contact you to discuss the next steps.

If the return resulted from an incorrect or incomplete address provided at checkout, we may charge for reshipment after disclosing the cost and obtaining your agreement.

If the issue resulted from an error by our store, we will arrange reshipment at no additional cost or provide a refund, including the original shipping charge.

Original shipping charges are not refundable for change-of-mind returns. Please review our Returns & Refunds Policy for return eligibility and refund details.

Contact Us

For shipping questions or help with a delivery, please include your order number when contacting us.

Palm Beach Athletic Complex
Email: [email protected]
Phone: (+1) 561-444-3841
Address: 4390 Westroads Dr, West Palm Beach, FL 33407, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET