This Privacy Policy explains how Palm Beach Athletic Complex collects, uses, and shares personal information when you visit our website, contact us, or purchase from our online store.

Information We Collect

Information You Provide

When you place an order or contact us, we may collect:

  • Your name, email address, and phone number.

  • Your billing and shipping addresses.

  • Order details, including purchased items and payment status.

  • Messages, return requests, and information you provide to customer support.

Please do not include full payment card numbers, card security codes, or other sensitive information in emails or contact form messages.

Information Collected Automatically

When you use our website, cookies and similar technologies may collect information such as:

  • Your IP address, browser type, and device information.

  • Pages viewed and interactions with our website.

  • Referring websites or advertisements.

  • Cookie identifiers and approximate location derived from your IP address.

How We Use Information

We use personal information to:

  • Process payments and fulfill orders.

  • Send order confirmations, tracking information, and service updates.

  • Handle cancellations, returns, refunds, and customer inquiries.

  • Maintain and improve website functionality.

  • Understand website traffic and shopping activity.

  • Measure advertising performance.

  • Detect fraud, protect our website, and meet applicable recordkeeping obligations.

Payments Through Stripe

We use Stripe to process card payments. Payment card information is collected and processed through Stripe’s payment services.

We do not store your full card number or card security code on our servers. We may receive transaction information needed to manage your order, such as payment status, a transaction reference, and limited card details.

For information about Stripe’s handling of personal information, please review the Stripe Privacy Policy.

Cookies and Similar Technologies

Our website uses cookies and similar technologies to support shopping functions, understand website usage, and measure advertising.

These technologies may support:

  • Shopping cart and checkout functionality.

  • Website security and user preferences.

  • Traffic analysis through Google Analytics.

  • Advertising measurement through Google Ads.

Where applicable, you can manage optional cookies through the privacy choices provided on our website. You can also block or delete cookies through your browser settings. Disabling certain cookies may affect cart, checkout, or other website functions.

Google Analytics and Google Ads

We use Google Analytics to understand how visitors interact with our website and Google Ads to promote our products and measure advertising results.

Depending on the features enabled and your privacy choices, these services may collect or receive information about website visits, device and browser characteristics, cookie identifiers, and interactions with advertisements or purchases.

Google processes information according to its own policies. You can learn more at How Google uses information from sites or apps that use its services.

You can also manage personalized advertising preferences through Google My Ad Center and learn about the Google Analytics opt-out browser add-on.

How We Share Information

We share information where needed to operate our online store, including with:

  • Payment providers, including Stripe, to process payments and refunds.

  • Shipping carriers, including USPS, UPS, and FedEx, to deliver and track orders.

  • Hosting and technical service providers that support our website.

  • Analytics and advertising providers, including Google, as described above.

We may also disclose information when required by law or when reasonably necessary to address fraud, security incidents, or protect legal rights.

Information Retention

We retain personal information for as long as reasonably necessary to fulfill orders, provide support, manage returns and payment disputes, and meet applicable legal, tax, and accounting obligations.

Retention periods vary depending on the information and its purpose. When information is no longer needed, we take steps to delete it or otherwise handle it appropriately.

Your Privacy Choices and Requests

Depending on where you live and the laws that apply, you may have rights to request access to, correction of, or deletion of your personal information, or to limit certain uses or disclosures.

To submit a request, email [email protected]. Describe your request and provide enough information for us to locate the relevant records. We may need to verify your identity before responding.

Some information may need to be retained to complete transactions, resolve disputes, prevent fraud, or satisfy legal obligations. If we cannot fulfill all or part of a request, we will explain the applicable reason.

Cookie and advertising preferences can also be managed using the options described above.

Information Security

We use reasonable safeguards designed to protect personal information. Payment processing is handled through Stripe’s payment services.

No website, transmission method, or storage system can be guaranteed completely secure. Please avoid sending sensitive information through ordinary email or our contact form.

Children’s Privacy

Our online store is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13.

If you believe a child has provided personal information to us, please contact us so we can review and address the situation.

Third-Party Websites

Our website may contain links to third-party websites. Their privacy practices are governed by their own policies. Please review those policies before providing personal information.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our services, technology, or information practices. The current version will be published on this page. Where required, we will provide additional notice of material changes.

Contact Us

For questions about this Privacy Policy or a privacy-related request, please contact us.

Palm Beach Athletic Complex
Email: [email protected]
Phone: (+1) 561-444-3841
Address: 4390 Westroads Dr, West Palm Beach, FL 33407, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET