Palm Beach Athletic Complex accepts eligible returns within 30 days of delivery for purchases made through our online store. Please review the conditions and instructions below before sending an item back.

Return Eligibility

To qualify for a return:

  • Contact us within 30 days of delivery to request a return.

  • Items must be unused, unworn, and in their original condition.

  • Items must include their original packaging and any included accessories or components.

  • Provide your order number or other proof of purchase.

Items used, worn, or damaged after delivery are not eligible for change-of-mind returns. If an item arrived damaged, defective, or incorrect, please follow the instructions below.

How to Request a Return

Email [email protected] with your order number, the item you wish to return, and the reason for your request.

Our team will review your request and provide return instructions, including the return shipping address. Please wait for these instructions before mailing your package. Do not use our business address as a return destination unless we confirm it in your return instructions.

Pack the item securely and use a trackable shipping service. Keep your shipping receipt and tracking number until your return has been resolved.

Return Shipping and Fees

For change-of-mind returns, customers are responsible for return shipping costs. The original $4.99 shipping charge is not refundable.

If an item is defective, damaged on arrival, or incorrect, we will cover any required return shipping after reviewing the issue. When an order is refunded because of an error by our store, we will also refund the original shipping charge.

We do not charge a restocking fee.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If an item arrives damaged, defective, or incorrect, contact us within 7 days of delivery.

Include your order number and a description of the issue. We may request photos of the item, packaging, and shipping label to help us review your claim. Please retain the item and packaging while we assess the issue.

Once the issue is confirmed, we will arrange an appropriate resolution, such as a replacement or refund, and provide instructions for any required return.

The 7-day reporting period applies to items received damaged, defective, or incorrect. The 30-day return window applies to eligible unused, unworn items returned in their original condition and packaging.

Return Inspection

Once we receive your return, please allow 1–2 business days for inspection. Our processing days are Monday–Saturday, excluding U.S. federal holidays.

We will notify you by email when the inspection is complete and confirm whether your refund has been approved. If a return does not meet the eligibility conditions, we will explain the reason and discuss the available next steps with you.

Refunds

Approved refunds are issued to the original payment method. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your card issuer or financial institution.

For eligible change-of-mind returns, the refund covers the amount paid for the returned items. The original shipping charge and the cost of return shipping are not refunded.

If you have not received your refund after this timeframe, contact us so we can check its status.

Exchanges

We do not offer direct exchanges. If you would like a different item, request a return for your original purchase and place a new order separately.

Replacements provided to resolve confirmed damaged, defective, or incorrect items are handled separately from change-of-mind exchanges.

Order Cancellations

You may request cancellation within 24 hours of placing your order, provided it has not shipped. Please contact us as soon as possible with your order number.

Once an order has shipped, it cannot be canceled. You may request a return after delivery under the conditions of this policy.

Contact Us

For return or refund assistance, please contact our customer support team.

Palm Beach Athletic Complex
Email: [email protected]
Phone: (+1) 561-444-3841
Address: 4390 Westroads Dr, West Palm Beach, FL 33407, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET