What does Palm Beach Athletic Complex sell online?

Our online store offers fitness equipment and workout accessories for strength training, mobility, conditioning, and everyday exercise. Please review each product listing for details about the item and its included components.

Is online inventory the same as local store inventory?

Not necessarily. Local store inventory may differ from our online selection. An item listed on this website does not confirm its availability at our local store.

Please contact us before visiting if you have questions about local product availability.

Can I pick up my online order at the local store?

Online purchases are shipping orders and do not arrange local pickup.

Where do you ship?

We currently ship within the United States only. Online orders are processed and shipped from within the United States. We do not currently offer international shipping.

Some orders may not be eligible for delivery to PO Boxes, APO/FPO addresses, or restricted delivery areas. If we cannot ship to the address provided, we will contact you using your order information.

How long does order processing take?

Orders are processed within 1–3 business days after successful payment confirmation. Our processing days are Monday–Saturday, excluding U.S. federal holidays.

The daily cutoff is 5:00 PM Eastern Time (ET). Orders received at or after the cutoff, on Sundays, or on federal holidays enter the processing schedule on the next business day.

How long does delivery take?

Estimated delivery is 3–7 business days after processing. Including processing, the estimated total timeframe is 4–10 business days.

These timeframes are estimates. Carrier schedules, weather, holidays, and other disruptions may affect delivery.

How much does shipping cost?

Shipping is a flat rate of $4.99 per order for eligible deliveries within the United States. Your shipping charge and order total are displayed at checkout before you place your order.

Which shipping carriers do you use?

We use USPS, UPS, or FedEx, depending on the shipment and delivery address.

How can I track my order?

Once your order ships, we will email tracking information to the address provided at checkout. Use the tracking number on the carrier’s website to follow your shipment.

Tracking updates may not appear immediately after a shipping label is created.

What if I entered an incorrect shipping address?

Contact us as soon as possible with your order number and the correct address. We will attempt to update it before shipment, but changes cannot be guaranteed once the order has shipped.

If the package is returned because of an incorrect or incomplete address you provided, we will discuss reshipment with you. Any additional shipping charge will be disclosed and requires your agreement before we resend the order.

What if my package is delayed or missing?

Contact us with your order number so we can review the tracking information and investigate with the carrier.

If tracking shows “Delivered,” first check nearby delivery locations and with other members of your household. If you still cannot locate the package, let us know.

When a shipment is confirmed lost, we will arrange a replacement shipment or refund.

Which payment methods do you accept?

We accept Visa, Mastercard, American Express, and Discover through Stripe. All payments are processed in U.S. dollars (USD).

Will sales tax be added at checkout?

No additional sales tax is added at checkout. Product prices already include applicable sales tax.

What should I do if my payment is declined?

Check your card details and billing address, or contact your card issuer. You may also try another accepted card.

If you are unsure whether a payment succeeded, contact us before placing another order to help avoid duplicate purchases.

Can I cancel my order?

You may request cancellation within 24 hours of placing your order, provided it has not shipped. The request window is based on when you submit your request.

Email or call us with your order number. Cancellation is confirmed only after our team checks the shipping status and approves your request.

Orders that have shipped cannot be canceled. You may request an eligible return after delivery. Please review our Cancellation Policy for details.

What is your return policy?

You may request an eligible return within 30 days of delivery. Items must be unused, unworn, and in their original condition and packaging, with all included accessories or components. Proof of purchase is required.

Contact us for return instructions before sending anything back. Use only the return address provided by our team.

Who pays for return shipping?

Customers pay return shipping for change-of-mind returns. The original $4.99 shipping charge is not refundable for these returns.

For confirmed defective, damaged-on-arrival, or incorrect items, we cover any required return shipping. If an order is refunded because of an error by our store, we also refund the original shipping charge.

We do not charge a restocking fee.

What if my item arrives damaged, defective, or incorrect?

Contact us within 7 days of delivery with your order number and a description of the issue. We may request photos of the item, packaging, and shipping label.

Keep the item and packaging while we review the issue. Once confirmed, we will arrange an appropriate replacement or refund and provide instructions for any required return.

Do you offer exchanges?

We do not offer direct exchanges. To purchase a different item, request an eligible return and place a new order separately.

Replacements for confirmed damaged, defective, or incorrect items are handled separately.

When will I receive my refund?

After receiving your return, we allow 1–2 business days for inspection and will email you the outcome.

Approved refunds are issued to your original payment method. Please allow 5–10 business days after approval for the refund to appear in your account, depending on your card issuer or financial institution.

Approved cancellations do not require a return inspection.

How can I contact customer support?

Palm Beach Athletic Complex
Email: [email protected]
Phone: (+1) 561-444-3841
Address: 4390 Westroads Dr, West Palm Beach, FL 33407, United States
Customer Support Hours: Monday–Saturday, 9:00 AM–5:00 PM ET

You can also use the form on our Contact Us page. For order-related questions, please include your order number. Do not send full card numbers or card security codes.